What to do when a guest says no
How to reply, whether to ask why, when to offer the seat to somebody else, and how not to take it personally.
4 min read
Some of your guests will say no. Between ten and thirty per cent of them, depending entirely on how far they have to travel, and it is one of the few parts of planning that is genuinely not about you.
Here is how to handle it well, because the response to a decline is remembered longer than the decline is.
Reply warmly, and quickly#
A guest who declines has usually thought about it for a while and feels slightly bad. A short, generous reply removes all of that.
Completely understand, and we will miss you. Let us do something when we are back.
What not to do is leave it unanswered. Silence after a decline is read as disappointment, whatever you actually felt.
Do not ask why#
If they wanted to explain, they would have. Asking turns a decision into a negotiation and puts the guest in the position of justifying themselves.
The exception is somebody close, where the question is about them rather than the seat. That is a phone call, not a reply to an RSVP.
Do not try to change their mind#
Even gently. Even once. A guest who has declined and is then persuaded frequently ends up not coming anyway, and now the whole thing is awkward.
The one acceptable version is offering information they may not have had.
Totally understand. Just in case it helps, there is a bus back to town at midnight and a few of us are sharing a taxi from the station.
Then leave it. If the obstacle was practical they will come back to you.
Offering the seat to somebody else#
Fine, and normal, provided the second invitation still arrives with enough notice. Six weeks is the practical floor. Below that, an invitation reads as a gap being filled, because it is.
This is the argument for setting your reply deadline early enough to react, which is covered in setting an RSVP deadline that actually works, and for planning the waves properly in how many guests to invite.
Update the count immediately#
The most common practical error. A decline that lives in a message thread rather than in the head count is a seat you pay for and a place card that gets written.
Record it the moment it arrives, in the same place every other answer lives. Collecting replies online covers keeping one number rather than three lists.
The late decline#
Somebody who has accepted and then cannot come, usually in the final fortnight. It happens at every wedding and it is nobody's fault.
Make it easy to tell you. A guest who feels they will be letting you down often says nothing at all, which is the worst outcome: you pay for the seat and you spend the day wondering where they are.
If anything changes, just tell us. We would much rather know than not.
The one that stings#
Occasionally somebody you expected declines, and it lands harder than the arithmetic suggests it should.
Two things are usually true. It is almost never about you, and you will not know the real reason for months, if ever. Money, health, a relationship, a job. People decline weddings for reasons they do not want to explain in a reply box.
Answer warmly, keep the door open, and let it go until after the day. There will be eighty people in the room who said yes.